Refund policy

 


At KJ Jewelers, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be in its original packaging

  • Proof of purchase is required

To initiate a return, please contact us at returns@kjjewelers.com with your order number and reason for return.

Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized jewelry

  • Earrings (for hygiene reasons)

  • Sale or clearance items

  • Gift cards

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@kjjewelers.com.

Return Shipping

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping service, as we are not responsible for lost returns

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will resolve the issue as quickly as possible at no additional cost to you.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company (it may take time before your refund is posted)

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at support@kjjewelers.com.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: contact@kjjewelers.com
Business Name: KJ Jewelers

We appreciate your trust in KJ Jewelers and are committed to providing a smooth and fair return experience.